Terms and Conditions (Canada)
Zump Technologies Inc.
1. Terms of Service
This agreement (“Agreement”) is a legally binding contract between you and Zump Technologies Inc., including its parent companies, subsidiaries, affiliates, officers, directors, and representatives (collectively “Zump,” “we,” “us,” or “our”).
This Agreement governs your access to and use of the Zump mobile applications, websites, technology systems, and platform (collectively the “Zump Platform”).
By accessing or using the Zump Platform, you confirm that you have read, understood, and agreed to be bound by these Terms, including the dispute resolution and arbitration provisions in Section 17.
IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT ACCESS OR USE THE ZUMP PLATFORM OR SERVICES.
If you use the Zump Platform on behalf of a company or organization, your use is also subject to any agreements between that entity and Zump.
2. Overview of the Zump Platform
The Zump Platform operates as a technology marketplace connecting individuals seeking transportation (“Riders”) with independent drivers offering transportation services (“Drivers”).
Together, Riders and Drivers are referred to as “Users.”
Transportation services provided by Drivers are referred to as “Rideshare Services,” while services provided by Zump through the platform are referred to as “Zump Services.”
Zump may use automated systems and algorithms to match Riders and Drivers based on:
Once a Rider accepts a ride request with a Driver, a separate service agreement is formed directly between the Rider and the Driver.
In certain markets, Zump may also provide additional services such as vehicle rentals, bikes, scooters, or third-party services, which may be governed by separate Supplemental Agreements.
3. Updates to the Agreement
Zump may update these Terms from time to time.
Updated versions will be posted on the Zump Platform. Continued use of the platform after updates means you accept the revised Terms.
Changes to arbitration provisions do not renew the right to opt out of arbitration unless required by law.
4. Eligibility
To use the Zump Platform:
Individuals under 18 may only use the platform with parent or guardian supervision, who assumes responsibility for the account.
Users whose accounts have been suspended or terminated may not access the Zump Platform.
5. Fees and Payments
Use of Zump Services may result in charges including:
Cleaning Fee
If a Rider causes spills, stains, or contamination to a Driver’s vehicle, a cleaning fee may apply and may be charged to the Rider’s payment method on file.
Food and Drink
Drivers may restrict food or drink inside vehicles to maintain cleanliness and safety.
Refunds
Refunds are generally not provided, except where required by law or in cases reviewed by Zump support.
Payment Authorization
Zump may authorize your payment method prior to a ride. This may appear as a temporary hold on your account balance.
6. Communications
By creating an account, you consent to receiving communications from Zump including:
You may opt out of promotional communications at any time, but essential service communications cannot be disabledwhile your account remains active.
7. Your Information
You are responsible for ensuring that all information you provide is accurate and up to date.
You grant Zump permission to use your information to:
You retain ownership of your personal content, but Zump may use it to operate and improve the platform.
8. Promotional Offers & Referral Programs
Zump may offer:
These programs may be modified, suspended, or terminated at any time.
Zump reserves the right to cancel rewards in cases of fraud or misuse.
9. Restricted Activities
Users agree not to:
Users must immediately report unauthorized account access.
10. Driver Obligations
Drivers using the Zump Platform must:
Drivers may not solicit rides outside the platform.
11. Confidentiality
Users must not disclose confidential information obtained through the Zump Platform including:
Exceptions apply where information becomes public or disclosure is required by law.
12. Inclusivity Commitment
Zump maintains a strict non-discrimination policy.
Drivers must:
13. Intellectual Property
All trademarks, software, designs, and platform content belong to Zump Technologies Inc.
Users may not copy, distribute, or modify Zump content without written permission.
Drivers may only use Zump branding materials as authorized.
14. Disclaimers and Limitation of Liability
The Zump Platform is provided “as is” and “as available.”
Zump is not responsible for:
Some jurisdictions may limit these exclusions.
15. Indemnification
You agree to defend, indemnify, and hold harmless Zump from claims or damages arising from:
16. Termination
Users may stop using Zump at any time.
Zump may suspend or terminate accounts for violations of these Terms or misuse of the platform.
Termination does not eliminate outstanding obligations.
17. Dispute Resolution and Arbitration
Users agree that disputes will be resolved through binding arbitration and waive the right to jury trials or class-action lawsuits where permitted by law.
18. Governing Law
These Terms are governed by the laws of the Province of Newfoundland and Labrador and the federal laws of Canada.
Disputes may be resolved within courts located in this jurisdiction unless subject to arbitration.
19. Contact Us
For questions regarding these Terms:
Zump Technologies Inc.
