Privacy Policy
Effective Date: June 1, 2024
Last Updated: August 6, 2025
Zump Technologies Inc. (“Zump”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use the Zump Rider App (“the App”) and related services in Canada.
1. Scope & Applicability
This Privacy Policy applies to all users of the Zump platform, including riders requesting transportation services and individuals interacting with our services through the mobile application, website, customer support channels, or related platforms.
This policy covers information collected through:
2. Information We Collect
a. Personal Information You Provide
When you create an account or use our services, we may collect:
For verification or security purposes, we may also request optional identification documents such as:
b. Technical & Usage Information
c. Location Information
Zump collects precise location data when the app is in use to:
Location services may be disabled in your device settings, but some features of the app may not function properly without it.
3. How We Use Your Information
We use collected information to:
4. Privacy Features & User Controls
Zump provides users with several privacy controls, including:
5. Data Sharing
We may share your information with:
Drivers
To enable accurate pickup, navigation, and trip completion.
Payment Processors
To securely process payments and refunds.
Service Providers
Third-party vendors who assist with analytics, infrastructure, and customer support.
Legal Authorities
Government or regulatory bodies when required by law, legal process, or public safety obligations.
Zump does not sell your personal data to third parties.
6. Data Retention
We retain personal information:
Even after account deletion, certain records such as payment transactions or trip history may be retained for legal compliance.
Users may request deletion of their personal data by contacting support.
7. Security Measures
Zump uses industry-standard security measures to protect user information, including:
While we follow best practices to safeguard your data, no online system can guarantee complete security.
8. Sensitive or User-Uploaded Content
Zump does not collect audio, video, or photo recordings unless a user voluntarily uploads them (for example, during a support report).
Unauthorized recording or sharing of private conversations during rides is strictly prohibited.
9. Children’s Privacy
Zump services are not intended for individuals under the age of 13.
We do not knowingly collect personal information from children under 13. If such information is discovered, it will be removed promptly.
10. Your Privacy Rights
Users in Canada have the right to:
Requests regarding personal data can be submitted to Zump support.
11. Policy Updates
Zump may update this Privacy Policy periodically.
If significant changes occur, we will notify users through:
Continued use of the app after updates means you accept the revised policy.
