Terms and Conditions – Canada
Zump Technologies, Inc.
1. Terms of Service
This agreement (“Agreement”) is a legally binding contract between you and Zump Technologies, Inc., including its parent companies, subsidiaries, affiliates, officers, directors, and representatives (collectively “Zump,” “we,” “us,” or “our”). It governs your access and use of the Zump mobile applications, websites, technology, and platform (collectively, the “Zump Platform”).
By accessing or using the Zump Platform, you confirm that you have read, understood, and agreed to be bound by this Agreement, including the dispute resolution and arbitration clauses in Section 17. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT ACCESS OR USE THE Zump PLATFORM OR SERVICES.
If you are accessing or using the Zump Platform on behalf of a business or organization, your use is subject to any contractual terms agreed upon between that entity and Zump.
2. Overview of the Zump Platform
The Zump Platform functions as a technology-based marketplace connecting individuals seeking transportation (“Riders”) with those offering rides (“Drivers”). Collectively, Riders and Drivers are “Users.” Transportation services provided by Drivers are referred to as “Rideshare Services,” whereas services provided by Zump via the platform are “Zump Services.”
Zump may use algorithms to match Riders and Drivers based on several factors including location, estimated time of pickup, destination, user preferences, and regulatory requirements. Once a Rider accepts a Driver’s offer for transportation, a separate agreement is formed between them.
In some markets, Users may also access rental services (e.g., bikes, scooters, cars) or third-party services. These may be governed by additional “Supplemental Agreements.” In case of a conflict between this Agreement and a Supplemental Agreement, this Agreement prevails unless the latter explicitly states otherwise.
3. Updates to the Agreement
We may revise this Agreement at any time. If we do, the updated version will be posted on the Zump Platform, and your continued use after such updates constitutes your acceptance of the changes. Substantial modifications to arbitration provisions do not renew your right to opt out.
4. Eligibility
You must be at least 18 years old and capable of entering into binding legal agreements to use the Zump Platform. If you are under 18, you may only use the Platform with the consent and under the supervision of a parent or legal guardian who assumes full responsibility.
You may not access the Zump Platform if your user account has been suspended or terminated.
5. Fees and Payments
Using Zump or Rideshare Services may incur charges, including but not limited to:
Cleaning Fee: If a rider causes spills, stains, or other damage to a Driver’s vehicle, a cleaning fee up to $250 may apply. This will be charged to the payment method on file.
No Food or Drink Policy: Eating or drinking in a Driver’s vehicle is not permitted to ensure cleanliness and safety.
Refunds are generally not provided, unless required by applicable law.
You may receive promotional Coupons or discounts. These are non-transferable, cannot be exchanged for cash, and may have expiration dates or other limitations.
Zump may authorize your payment method for an amount before a ride or service. This may appear as a temporary hold or reduction in available balance.
6. Communications
By registering, you consent to receive communications (e.g., service updates, promotions, driver availability) via email or SMS. You may opt out of promotional communications at any time, but service-related communications are essential and cannot be disabled without terminating your account.
7. Your Information
You are responsible for the accuracy of all personal and account information you provide. You grant Zump the right to use this information to operate, manage, and improve our services. You retain ownership of your content, but we may use it to enhance the platform.
8. Promotional Offers & Referral Programs
Zump may offer promotions, referral rewards, or loyalty incentives. These may be changed or terminated at any time. We reserve the right to withhold or remove rewards in cases of suspected fraud or misuse.
9. Restricted Activities
You agree not to:
You must notify us immediately of any unauthorized use of your account.
10. Driver Obligations
Drivers agree to:
You must notify us immediately of any unauthorized use of your account.
11. Confidentiality
Users agree not to use, disclose, or retain any confidential information (e.g., user details, trip data, platform strategies) acquired through the Zump Platform for purposes outside the scope of this Agreement. Exceptions include:
12. Inclusivity Commitment
Discrimination of any kind is strictly prohibited. Drivers must:
13. Intellectual Property
Zump owns all rights to its brand, technology, trademarks, and platform content. Users may not copy, distribute, or create derivative works without explicit permission.
Drivers may use Zump-provided decals or materials only for intended purposes and must discontinue their use upon request.
14. Disclaimers and Limitation of Liability
Zump provides the Platform “as is,” without warranties of any kind. We are not liable for:
Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so these may not apply in your case.
15. Indemnification
You agree to indemnify and hold Zump harmless from any claims, losses, liabilities, or expenses arising from:
16. Termination
You may stop using the Platform at any time. We may suspend or terminate your access for any reason, including breach of this Agreement. Termination does not waive our rights or relieve you of any obligations.
17. Dispute Resolution and Arbitration
By agreeing to these terms, you waive the right to a jury trial or to participate in class actions. All disputes will be resolved through binding arbitration, unless otherwise stated by law.
18. Governing Law
This Agreement is governed by the laws of the Province of Newfoundland and Labrador and the federal laws of Canada. Any disputes shall be resolved in courts located within this jurisdiction, unless subject to arbitration.
19. Contact Us
For questions about these Terms, please contact us at:
